Create a Quality-Minded Dental Practice by Laura Peters

·A system for measuring these improvements accurately.

·A strategic plan based on benchmarks that compare the practice’s performance to the world’s best.

·A close partnership with patients and associates that feeds improvement back into the practice operation.

·A long-lasting relationship with patients, going beyond the delivery of service to include sales, service and communication.

·A focus on preventing mistakes rather than merely correcting them.

·A commitment to improving quality that runs from the top of the practice to the bottom.

These essentials are fundamental standards that are necessary for your practice to move from the here of current quality to the there of its true competitive potential. Commit to complete patient satisfaction and constant improvement, and develop the discipline to build these beliefs into everything you do.

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BIO:

Laura Peters is the administrator of Two Suns Marketing & Design. This firm serves dental professionals exclusively. Laura Peters has been in the public relations and marketing field for over thirteen years.

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