ONE STOP POST OP™ by Health Care Visions Consultants

Patients in the One Stop Post Op™ are cared for by nurses with advanced critical assessment skills and cardiovascular recovery care experience who are prepared to identify post-op complications and address care needs earlier. Problems are identified and resolved quickly with all members of the team understanding their role. The One Stop Post Op™ facilitates continuous quality enhancement in one setting. Staffing is flexed to optimize resources and can be adjusted every four hours.

Continuous communication

Due to the specialized nature of post operative open heart surgery care and the need for a dedicated care team, the care givers share a common goal and have constant opportunity to dialogue. The patient is not moved and the same nurses, physicians, and support staff care for them during their entire stay. Active family communication and involvement is a corner stone of this delivery system, making the patient and their family the focus of all activity. The patient and family receive education from the same staff that is administering the post operative care. They are encouraged to question therapies and treatments and are involved in care decisions through out the patient hospital stay.

Active family involvement

The One Stop Post Op™ unit fosters an environment centered on patient and family. Family visiting is open and supported with rooms optimally designed to address this unit’s approach. The family is included in the pre-operative teaching and continues to be an active participant in the educational process through patient discharge. Interactions with familiar nursing staff promote active communication. The families have also found that the surgeons are frequently in the unit and available to discuss the patient’s recovery process and answer their questions.

Employee ownership

Another unique feature of The One Stop Post Op™ model is that it creates an empowering environment, which fosters ownership. The nursing and ancillary staff assigned to these units tend to refer to the OHS patients as “our patients”. The opportunities for bonding between staff, patients and families are extraordinary. Medical direction provides for a defined understanding of duties and responsibilities so that unit performance expectations are clear and achievable for caregivers.

Clinical expertise

The nursing care provided in The One Stop Post Op™ cardiovascular unit is highly specialized. Nurses who traditionally worked in short term recovery units are caring for patients through out their hospital stay and are encouraged to approach patients from a holistic platform. Caregivers interact with patients and families through the continuum of care and are able to appreciate the success of patient discharge. Nurses with critical care skills provide care at all levels. This expertise provides the opportunity for extraordinary trust between physicians, patients, families and ancillary staff. Complications are recognized quickly by nursing staff and timely response can prevent compromise to the patient’s condition.

Distinguish your program from the competition

The traditional care delivery method of transferring patients based on acuity is utilized by most facilities nationwide. By implementing the One Stop Post Op™ approach to open heart surgery recovery, hospitals can offer differentiated and distinguish care. Reduced length of stay and exemplary clinical outcomes are the benchmarks of a successful program that will be attractive to the community and payors of healthcare. The satisfaction achieved by patients and stakeholders will clearly set this type of open-heart surgery program apart from the others.

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BIO:

Health Care Visions offers specialized expertise and consulting services to assist hospitals in evaluating existing or emerging opportunities in cardiovascular (CV) and peripheral vascular (PV) services. HCV consultants are nurses and project mangers who have recent experience in managing successful CV and PV programs for hospitals ranging from small institutions to some of the country’s largest and most prestigious health care systems.

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